Who we are
This website is operated by Spectra Media Group Ltd (“Spectra”, “we”, “us” or “our”), a marketing agency registered in England and Wales under company number 11668950, with its registered office at Queens House, Queens Road, Chester, CH1 3BQ.
For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Spectra Media Group Ltd is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, you can reach us at info@spectra.media or on 01244 255 600.
The information we collect
We only collect what we need to run our business and serve you well. Depending on how you interact with us, this may include:
Information you give us
- Contact details such as your name, business name, email address and phone number, when you fill in a form, request an audit or get in touch.
- The content of your enquiry, including any details you choose to share about your business and marketing goals.
- Information you provide when you engage us as a client, such as billing details and the access we need to deliver the work.
Information we collect automatically
- Technical data such as your IP address, browser type, device information and operating system.
- Usage data about how you found and move through our website, collected through cookies and similar technologies. See our cookies policy for detail.
How we use your information
We use your personal data to:
- Respond to your enquiries and provide the information, quotes or audits you ask for.
- Deliver our services to you and manage our relationship as your agency.
- Send you administrative messages about your account, projects or our services.
- Where you have agreed, send you marketing about our services that we think will be relevant to you. You can opt out at any time.
- Improve our website, services and customer experience.
- Meet our legal, accounting and regulatory obligations.
Our lawful bases for using your data
Under UK data protection law we must have a lawful basis for processing your personal data. We rely on the following:
- Consent, for example where you opt in to marketing or allow non-essential cookies. You can withdraw consent at any time.
- Performance of a contract, where we need to process your data to deliver the services you have engaged us for.
- Legitimate interests, where we process data to run and grow our business in a way that does not override your rights, such as responding to enquiries and improving our website.
- Legal obligation, where we must process data to comply with the law, such as keeping financial records.
International transfers
Some of our providers may process data outside the UK. Where they do, we take steps to ensure your data is protected to a standard equivalent to UK law, for example through adequacy regulations or standard contractual clauses with the appropriate safeguards.
How long we keep your data
We keep personal data only for as long as we need it for the purposes set out in this policy, or for as long as the law requires. Enquiry data is kept for as long as needed to deal with your enquiry and a reasonable period afterwards. Client and financial records are kept in line with our legal and accounting obligations. When data is no longer needed, we delete or anonymise it securely.
Your rights
Under UK data protection law you have rights over your personal data, including the right to:
- Be informed about how we use your data.
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data in certain circumstances.
- Restrict or object to our processing in certain circumstances.
- Request portability of the data you have provided to us.
- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, email us at info@spectra.media. We will respond within the timeframes set out in law, normally within one month.
How we protect your data
We take appropriate technical and organisational measures to keep your personal data secure and to guard against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data and to deal promptly with any issue that does arise.
Changes to this policy
We may update this policy from time to time to reflect changes in how we work or in the law. When we do, we will update the date at the top of this page. We encourage you to review it periodically.
Contact and complaints
If you have any questions about this policy, or you would like to exercise your rights, please contact us:
Spectra Media Group Ltd
Queens House, Queens Road, Chester, CH1 3BQ
Email: info@spectra.media
Phone: 01244 255 600
If you are not satisfied with how we have handled your data or a request, you have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk. We would, however, appreciate the chance to put things right first.